Mango Creative Studio - Web solutions
Vinnie Morgan
MD.
However you decide to develop and improve your website in the future, you are likely to have a number of additional and ongoing requests. We offer a full range of managed services to our clients including retainer agreements, support and hosting - all with a 99% uptime guarantee and a level of service that is second to none.
Going live with your website does not mark the end of a project’s journey. In order to constantly reflect business activities, news and progression, your website needs to remain up to date and relevant at all times. Additionally, as your business grows you may want to add further content and features or introduce new functionality and adjust the design.
Following completion of your project and launch of your site, we advise that you enter into our Retainer Support Plan (RSP). Our retainers operate on a quarterly basis and include a number of pre paid hours. With our RSP, you are purchasing our time and the guarantee of our dedicated support and resources to assist you in the future development of your site. You can use this time in a variety of ways including site support issues, small feature enhancements and online marketing - all helping you to continue the development of your online presence.
We schedule our time as we do with all our projects so you never have to worry about our availability. We also effectively time manage our retainer projects so that you can use your time to your business’ best advantage. As you use up the hours in your retainer, we will let you know how many hours you have left enabling you to make an informed decision about how best to use your remaining time. We offer flexible retainer options so that you can choose the one that best suits your business and its progression. Our support plans range from a few hours to several weeks each quarter so it really is up to you.
We offer a range of hosting options to keep your site up and running. Whether it’s a simple hosting solution, or a multi-site super platform, all of our hosting is delivered against one of the best SLAs in the industry. Our facilities, servers and systems are monitored 24/7 by our dedicated network operations centre where our experienced team manage over 30,000 websites handling millions of pounds of transactions every day.
What’s more, our state of the art data centre encompasses all of the security, fire prevention, resilience, uninterrupted power and environmental control technologies you could ask for. Our hosting centre is located at the largest and most successful network operation centre in Europe. Based in London’s Docklands, the centre is home to LINX, London’s Internet Exchange, the major point of presence in Europe.
We offer platform support to all of our hosting customers and full software support for websites and web applications created by our team. You can relax in the knowledge that we will react to any issues as and when they arise. Our help desk support services include;
Combined with a support contract and included in our hosting fees, our customers can expect to receive maintenance upgrades for their site. This is intended to give you complete confidence that your website will change as quickly as your business can.
